https://www.emilyrupert.com/work daily 0.75 2021-05-11 https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1408123796492-PGX7TF6P9BGZ26GA31AK/2014-02-22+01.17.52+copy.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1408122378220-MYGCF0B81BONGNN8IXXU/IMG_1001.JPG UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1408122512179-X2J8VTPYQR4G8CYKR4NP/IMG_20140115_180221_274.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1408122681467-7QKZ1A9N4GJZ30W6TB2G/Scan-140424-0009.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1408122300457-4YHYYG9AGRXYK2J7JRZM/IMG_0943.JPG UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1393821398931-MIJBVLMLGQUHXK5MZQIF/Presentation+slideshow_Page_1.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1393821410720-9XVSYIVKLOPA8X62T8TG/Presentation+slideshow_Page_2.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1393821425620-4XMZ4FAAR517757FLEG3/Presentation+slideshow_Page_3.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1393821442078-7SETOA64BCVBY489A2IO/Presentation+slideshow_Page_4.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1393821456626-ZC72F9ZIOCIQVASMU82B/Presentation+slideshow_Page_5.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1393821473710-5CU3G33QYYXMGYZWSFAF/Presentation+slideshow_Page_6.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1393821486019-UN69NMHO4M8B1FYYIOIC/Presentation+slideshow_Page_7.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1393821497973-BU1XKH7YG6OMCGN0DBWW/Presentation+slideshow_Page_8.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1408229952164-56KX8UD4D9MKUFTWZJ0I/CheckIn%3A+How+It+Works UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1403648211510-YNVOR5VEVLAZA6P9MYY1/Where+I+am+currently.png UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1506355983420-PM2EM1OC00RMBZ5V07LE/Group+11.png UX/UI Work FEEDBACK + MENTAL MODEL Point accumulation was a mystery to users. The Rewards Program utilizes a tier structure that defines the earning power of the user. The higher the tier, the more points the user can make per transaction. Without this basic understanding, frustration ensued as expected earnings didn’t match up with actual earnings. https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1531154752146-RA9N6XF6PIJIV6GAX2UX/Drawings.png UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1527058242970-X52K31P7XECG9JQ0CIUE/Samsung+Rewards_Homepage+redesign.png UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1527059452577-IP01SR2ESU34ZPG0IZL0/Samsung+Rewards_Catalog+redesign.png UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1531154801111-KJSDT2HHDEB7LCFO02SM/Rewards_UI+guide.png UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1610523005833-B3XTSU45WXRYLHJHVJE4/Samsung+rewards+hero+shot.png UX/UI Work No confidential work is shown in compliance with the company’s non-disclosure agreement. The opinions expressed are my own and may differ from those of the employer. https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1506445067228-N1HFUITFJPVBR7BUREVM/Group+6.png UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1506445081778-QUZZQ53CT4TQYHMB8UZG/Group+8.png UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1506445090002-1AO9FUKYDXZGKG70C9OX/Group+7.png UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1506356044021-8ZHFB29DV95IXDFBZN5F/Group+10.png UX/UI Work DISCOVERABILITY Discoverability issues with the rewards catalog hindered exploration of the rewards program; this further masked potential benefits and point value. https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1531154987010-2EWNWUFZET87QACDFDYX/Iterations.png UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1506355938602-DKFL9A4OQVO8X6KVXZYX/Group+12.png UX/UI Work REWARDS AND GAINS Users revealed that the previous design of the rewards program did little to inform users about point worth. There was little understanding of how the rewards program could benefit them and how it worked in relation to other rewards systems in which they were already participating. https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1508833572770-PELNG2AEVUF5YKA17107/IT+Administrator.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1508833154862-XX365EW0O5DE13J9HHBU/marketer.jpg UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1528815968697-4KIWVP7Z2R0X408IV3MF/filter_1st+interation.png UX/UI Work It all started with an initial prompt to improve the search experience. 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The opinions expressed are my own and may differ from those of the employer. https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1530040269110-EEQ3UGSWLRLL45BN6XRE/Samsung+Pay+iteration+1.png UX/UI Work https://images.squarespace-cdn.com/content/v1/5312b43ae4b05440097eadbd/1528816573587-L11XLPF0A2VP9LCSGR72/Pay+user+journey.png UX/UI Work A fellow designer and I conducted some field research to map out the instore experience of using Samsung Pay. 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